Here you will find answers to the questions we are asked most often. If yours is not among them, write to us at hello@snud.at or call us: +43 670 3512525. You can also reach us by chat via the WhatsApp button on our website.

Fragrance advice and samples

Can I test the fragrances before buying?

Yes. In our shop at Josefstädter Straße 50 you can test every fragrance, on paper and on your skin. From home, you can use our Sample Sets.

How do the Sample Sets work?

A Sample Set contains five 1 ml samples and costs €35. There are ready-made sets by theme and zodiac sign, as well as a set you put together yourself. If you then buy one of the fragrances in 30 ml or larger, we credit the €35 towards it, one set per fragrance.

Do you advise me if I don't know what I'm looking for?

Gladly, it's the best part of our work. Tell us which scents you love or can't stand, and we'll search together. There is no pressure to buy, and we advise in German and English.

Do I need an appointment for a consultation?

No, just drop by during opening hours. If you'd like to take extra time or are coming as a group, let us know in advance or book a private shopping session.

Do you offer private shopping?

Yes. We open the shop exclusively for you outside our opening hours, on your own or with your loved ones. Write to us at hello@snud.at and we'll be happy to send you an offer.

Products

Are all perfumes original?

Yes. We are an official retailer of every brand we carry and source the fragrances directly from the perfume houses or their official distributors.

What is the difference between Eau de Parfum, Extrait and Eau de Toilette?

The difference is the share of perfume oil. An Eau de Toilette is lighter, an Eau de Parfum more intense, and an Extrait de Parfum the most concentrated. How long a fragrance lasts also depends on its ingredients and your skin. We're happy to advise you.

How should I store my perfume?

Ideally cool, dry and dark, so not in the bathroom and not on the windowsill. That way the fragrance stays as it should for a long time.

A fragrance is out of stock. Can you order it?

Usually, yes. Tell us which fragrance and size you're looking for, and we'll check with the brand. You're also welcome to pre-order it, and we'll send it out as soon as it arrives.

Orders and shipping

Where do you ship and how much does shipping cost?

We ship to Austria, the EU and Switzerland. Within Austria, shipping costs €7.90 and is free from €90. You'll find all countries and prices in our shipping policy.

How quickly will my order arrive?

We usually ship on the next working day after payment. Delivery within Austria usually takes 1–2 working days, to Germany 2–4, and to the rest of the EU and Switzerland 5–8 working days. You'll receive an email as soon as your parcel is on its way.

Can I pick up my order in the shop?

Yes, simply choose "Pickup" at checkout. It's free of charge. We'll let you know as soon as your order is ready.

How can I pay?

Online with the payment methods shown at checkout, including credit card, PayPal and Klarna. In the shop by cash or card.

Are there customs charges when shipping to Switzerland?

Deliveries to Switzerland may be subject to import duties, customs fees and Swiss VAT. These are charged by the Swiss authorities and paid on delivery.

Gifts

Can you gift-wrap my order?

Yes, gladly, in the shop and online. Online, you can add a gift message in the cart.

Do you offer gift cards?

Yes, our digital gift card is sent to you instantly by email. It can be redeemed online and in the shop.

Do you do corporate gifts?

Yes. We put together fragrance and design gifts for employees, clients and partners, with no minimum quantity. Find out more on our corporate gifts page.

Returns and withdrawal

Can I return something?

You can return items bought online within 14 days of receipt. The easiest way is our withdrawal form. For hygiene reasons, opened perfumes and care products cannot be taken back. For diffusers, room scents and scented candles whose seal has been removed, we deduct the loss in value from the refund. You'll find all details in our refund policy.

Who pays for the return and when will I get my money back?

You pay the return shipping costs. You can also drop the item off at our shop free of charge. We refund the purchase price and standard shipping costs within 14 days to the payment method you used, once the item has arrived back with us.

Can I exchange something?

The quickest way is to return the item and place a new order for what you'd like.

What if something arrives damaged?

Please send us a photo right away to hello@snud.at. We'll take care of it and send you a replacement.

Our shop

Where are you and when are you open?

Josefstädter Straße 50, 1080 Vienna. Open Tuesday to Friday 10:30 am–6:00 pm and Saturday 10:30 am–3:00 pm, closed Sunday and Monday.

How do I get there?

By public transport: U2 and U6 within walking distance, trams 2, 5 and 12 and bus 13A. By car, there is public parking and three parking garages nearby, all open around the clock:

• Hamerlingplatz underground garage (entrance on Skodagasse): approx. €4.50 per hour, day rate approx. €35.90
• APCOA garage Pfeilgasse (Albertgasse/Pfeilgasse): approx. €5 per hour, with the APCOA app a maximum of €6 in the evening from 7 pm to 7 am
• Astoria Garage (Trautsongasse 4): approx. €3.50 per hour

Prices are approximate figures from the operators and may change. All details on our contact page.

Do you host events?

Yes, we regularly host fragrance events and masterclasses with perfume houses in our shop. You'll find upcoming dates under Events.